PRIVACY POLICY
Introduction
This website privacy policy describes how Mesh (Tolerance Records) protects and makes use of the information you give us when using this website.
If you are asked to provide information, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page and was last updated on 28th July 2024.
If you have any questions about this policy, please contact us at "support[ at ]mesh.co.uk".
What Data We Gather
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, postal address, password, communications, shopping preferences, information relevant to our customer enquiries and other information pertaining to special offers and surveys we may carry out); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How We Use This Data
Collecting this data helps us understand what you want from us, enabling us to deliver improved products and services to you.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages (we only do this if you have opted in to the our newsletter). We will treat your information with respect.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How We Store, Use, Share, Disclose Your Personal Information
Your personal information is safe with us.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com, Stripe.com or Paypal.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
The Mesh Store (Tolerance Records) uses PayPal and Stripe to ensure that our customers enjoy a safe and hassle-free shopping experience.
When you click to pay by PayPal at our checkout you will be directed to the PayPal site and asked to log in. At that point all payment handling is transferred to the PayPal site and once complete you will be directed back to the Mesh Store for final transaction details. PayPal never shares your financial information with anyone else – not even us, so it’s the most secure method of online shopping available. Our Debit/Credit payment will be handled by Stripe.
How We Communicate With You
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Mesh, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. You may receive email notification when we publish a new article, if you are subscribed as a site member. If you are subscribed to the Mesh Newsletter you will receive promotional emails about products, offers, news and show announcements and other things we think might be relevant to you. We use Brevo as our marketing automation platform. By subscribing to our newsletter, you acknowledge that the information you provide will be transferred to Brevo for processing in accordance with their Privacy Policy.
How We Communicate With You
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
We may use cookies to:
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Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions
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Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site
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Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content
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Store information about your preferences. The website can then present you with information you will find more relevant and interesting
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To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
Controlling Information About You
When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to opt-in to receive marketing communications from us by email or text message.We will never lease, distribute or sell your personal information to third parties. Any personal information we hold about you is stored and processed under our data protection policy, in line with the GDPR (General Data Protection Regulation).
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Links To Other Websites
Our website may contain links to other websites.Please note that we have no control of websites outside the mesh.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.